UP TO 55% OFF + FREE SHIPPING

Sticky Patches for ESPF Massager

Do you need more sticky patches for your ESPF Massagers?


Over time, even the best quality glue like ours loses its adhesive power. The more you use the devices, the more often you will need to replace the sticky patches.


This way you will always ensure maximum adhesion and functionality of the Massagers and get the best results!


By ordering them today you will benefit from free shipping!

REVEAL YOUR OFFER

90 DAY MONEY BACK GUARANTEE!

Shipping info

At the time of payment, you will have the option of adding expedited shipping. The options are as follows:


1. Expedited Shipping (for a fee): This shipping option provides faster delivery and must be added at checkout.


2. Regular Shipping (free): This shipping option guarantees standard time delivery. Is applied by default to all our products.


All orders come with a tracking number so that you are always informed of the status of your shipment for any shipping option you choose.

Notices for sticky patches

In rare cases, the sticky patches may cause adverse reaction to sensitive skin. If that happens and you experience redness or itchiness, immediately discontinue the use of the product. If there is an adverse reaction to the pad, immediately consult your doctor.

Product info

Composition (Raw Materials): 

Hydrogel/Non-woven fabric adhesive tape/Conductive carbon film/PET film


Safe storage advisory: 

Keep out of the reach of children, away from humidity, high temperature, direct sunlight. Store in a dry, cool and ventilated environment, to avoid temperature changes or high temperature.

Keep away from heat, avoid prolonged sun exposure. Clean the pads with a clean cloth or cotton, dry it and put back the plastic cover.


California Proposition 65

For more information go to www.P65Warnings.ca.gov 

Get your patches now!

3x STICKY PATCHES

📦

2 WEEKS SUPPLY

📦

FOR ONLY $12.95/each

TOTAL: $38.90

FREE SHIPPING

90 DAY GUARANTEE

CHOOSE YOUR OFFER

AT CHECKOUT!

6x STICKY PATCHES

📦

1 MONTH SUPPLY

📦

FOR ONLY $9.95/each

TOTAL: $59.70

+ 1x SuperConductive GEL

⭐ FOR FREE ⭐

FREE SHIPPING

90 DAY GUARANTEE

CHOOSE YOUR OFFER

AT CHECKOUT!

12x STICKY PATCHES

📦

2 MONTHS SUPPLY

📦

FOR ONLY $7.95/each

TOTAL: $95.40

+ 2x SuperConductive GELS

⭐ FOR FREE ⭐

FREE SHIPPING

90 DAY GUARANTEE

CHOOSE YOUR OFFER

AT CHECKOUT!

⚠️ LIMITED OFFER! Cart reserved for:

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Order Now… only 14 left in stock

EXPEDITED SHIPPING: Would you like fast shipping for your order? Choose the Expedited Shipping option for only $9.95. Enjoy exclusive shipping and tracking with delivery in 3-6 business days!

EXPEDITED SHIPPING: Would you like fast shipping for your order? Choose the Expedited Shipping option for only $9.95. Enjoy exclusive shipping and tracking with delivery in 3-6 business days!

LIFETIME PROTECTION: Accident protection and WARRANTY coverage, including for drops, spills, broken parts, and malfunctions. Get 24/7 support whenever you need it. Fast, simple, and hassle-free claims. This applies to all products in your cart!

LIFETIME PROTECTION: Accident protection and WARRANTY coverage, including for drops, spills, broken parts, and malfunctions. Get 24/7 support whenever you need it. Fast, simple, and hassle-free claims.

This applies to all products in your cart!

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Phone numbers will only be used for important comunication about the delivery.

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Terms and Conditions

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90 DAYS GUARANTEE

If you are not completely thrilled with your CoreeLab ESPF Massager - we are offering you a 90 day guarantee on all purchases. Simply contact our customer support for a full refund.

WHAT OUR CUSTOMERS ARE SAYING

© Copyright 20024 CoreeLab™ All rights reserved.

CONTACT:
support@coreelab.com
Privacy Policy
Terms and Conditions
Refund Policy

TERMS AND CONDITIONS

Terms of Sale and Conditions of Use

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE AND CONDITIONS OF USE BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (SEE SECTIONS 15 AND 16). THESE TERMS FOR AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

Your use of https://coreelab.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by SML DIGITAL LLC (“SML DIGITAL,” “we,” “our,” “us”), , are governed by the policies, terms, and conditions set forth below. Please read them carefully. We offer the Website, including all information, tools, products, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.

These Terms of Sale and Conditions of Use shall be governed by the laws of Delaware.

THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 17 OR IF YOU OPT-OUT. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 17 BELOW WHICH DESCRIBES YOUR RIGHT TO OPT-OUT.

You can review the most current version of the Terms at any time on this page (https://coreelab.com/pages/terms-of-service). We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.

TABLE OF CONTENTS

  1. WEBSITE USE
  2. PRIVACY & SECURITY DISCLOSURE
  3. GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS
  4. PRODUCTS SOLD FOR PERSONAL USE ONLY
  5. NO MEDICAL ADVICE, AND THE ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
  6. MODIFICATIONS TO THE WEBSITE AND PRICES
  7. PAYMENT
  8. ORDER PLACEMENT AND ACCEPTANCE
  9. SUBSCRIBE & SAVE PROGRAM
  10. SHIPPING
  11. DELIVERY CONFIRMATION
  12. MONEY BACK GUARANTEE
  13. STANDARD RETURNS AND REFUNDS POLICY; LIFETIME WARRANTY
  14. SOCIAL MEDIA
  15. DISCLAIMER OF WARRANTIES
  16. DISCLAIMER OF LIABILITIES
  17. DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND
  18. CLASS ACTION WAIVER
  19. INDEMNIFICATION
  20. THIRD-PARTY WEBSITES AND LINKS
  21. TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS
  22. DIGITAL MILLENNIUM COPYRIGHT ACT NOTICE
  23. ELECTRONIC COMMUNICATIONS
  24. ASSIGNMENT
  25. NO WAIVER
  26. SEVERABILITY
  27. TERMINATION
  28. SMS PERMISSIONS
  29. ENTIRE AGREEMENT
  30. QUESTIONS OR ADDITIONAL INFORMATION

TERMS OF SALE AND CONDITIONS OF USE 

1. WEBSITE USE

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.

2. PRIVACY &SECURITY DISCLOSURE

Our privacy policy may be viewed at https://coreelab.com/pages/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms. 

3. GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS

All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing vulgar, abusive, obscene, or defamatory material; (3) soliciting others to perform or participate in any unlawful acts; (4) violating any international, federal, provincial or state regulations, rules, laws, or local ordinances; (5) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (6) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (7) submitting false or misleading information; (8) uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website; (9) collecting or tracking the personal information of others; (10) interfering with or circumventing the security features of the Website; or (11) any other unlawful act.

SML DIGITAL reserves the right to terminate your access to the Website or any of its services if it determines that you (1) do not comply with these Terms of Sale; (2) provide false, inaccurate, or incomplete information during our registration process; (3) engage in any conduct that would otherwise harm any of SML DIGITAL’s rights or interests in its Website, services, or other property; or (4) for any or no reason whatsoever without prior notice to you. SML DIGITAL may take any other actions necessary in this regard or seek any remedies permitted by law.

4. PRODUCTS SOLD FOR PERSONAL USE ONLY

You further agree that any products or services you purchase from SML DIGITAL on or through the Website will be used for your personal, non-commercial use. You agree that you will not resell, redistribute, modify, or export any product that you order from the Website.

5. NO MEDICAL ADVICE AND THE ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for the medical advice of a physician. The statements made on this Website have not been evaluated by the Food and Drug Administration. You should consult your physician before using any information provided by SML DIGITAL. Always consult a medical doctor before modifying your diet, using any new product, drug, cosmetic, supplement, or doing new exercises. Contact your physician before using these products if you are pregnant.

While we endeavor to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We have made every effort to display as accurately as possible the appearance, colors, textures, or finishes of our products that appear on the Website. What you see will depend on your monitor and computer equipment and we are unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns and Refund Policy if you are unhappy with your purchase or contact us for more information on how we can best resolve your inquiry. You may also contact Online Support, support@coreelab.com

This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

SML DIGITAL does not make any guarantee that you will accomplish your health and/or wellness goals. Your results may vary depending upon a variety of factors unique to you, such as your age, health, and genetics.

6. MODIFICATIONS TO THE WEBSITE AND PRICES

We reserve the right to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website. Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to refund, return or exchange only according to our Shipping Guide and Returns and Refund Policies.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.

7. PAYMENT

All charges are in U.S. Dollars. 

By submitting payment information to us, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) that sufficient funds exist to pay us the amount(s) due.

We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly. Your credit card issuer may give you the right to opt-out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt-out of your credit card’s updating service, you should contact your credit card issuer.

We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method including a mailed statement.

8. ORDER PLACEMENT AND ACCEPTANCE

Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. Products are also subject to availability. As there is a delay between the time when your order is place and the time when the order is accepted, the stock of that particular item may change. In the event we deny your order or if any item becomes out of stock before we accept the order, we will notify you as soon as possible and you will receive a refund to your original form of payment. You understand and agree that we will not be liable for any losses or damages that may result from our refusal to provide you any product or service. We reserve the right to require additional information before processing any order.

9. SUBSCRIBE & SAVE PROGRAM

9.1. If you go to the Website to purchase a product, you may have the option of buying a product one time, or enrolling in our Subscribe & Save Program for certain products where available. If you purchase a subscription, it is automatically billed according to the billing interval or schedule that you chose and the payment method you provided when you purchased the subscription until you cancel the subscription. We may use an account updater to automatically update your payment information in the event it changes, in which case, your renewal will be billed to the updated account information. If you wish to submit a billing inquiry or cancel your subscription, you may do so at any time. You must cancel your subscription forty-eight (48) hours prior to your next billing date in order to not receive your next scheduled order. You may cancel your subscription by contacting Online Support, support@coreelab.com, .

9.2. SML DIGITAL may offer trial subscriptions for certain products. If you purchase a trial subscription, it will continue month-to-month unless and until you cancel your membership or we terminate it. You must cancel your membership before it renews each month in order to avoid billing of the next month’s membership fees. You may cancel your membership by contacting Online Support, support@coreelab.com, .

9.3. The membership may receive a 14-day free trial membership. The paying portion of your membership will begin 14 days after your trial has begun. We will continue to bill your Payment Method on a monthly basis for your membership fee until you cancel. To cancel your subscription, contact Online Support, support@coreelab.com, . The membership subscriptions automatically renew each month at the stated retail price until the subscription buyer contacts Online Support, support@coreelab.com, , notifying the company that they wish to cancel.

9.4. Charges for SML DIGITAL's products, services, subscriptions, and any other charges you may incur in connection with your use of the service, such as taxes, will be charged to your Payment Method. The length of your billing cycle will depend on the type of product or subscription that you purchased. In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription plan or if your paid membership began on a day not contained in a given month.

9.5. Changes to the Price and Subscription Plans. We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Service, any price changes or changes to your subscription plan will take effect following notice to you.

10. SHIPPING

SML DIGITAL ships to addresses located in the United States and internationally. Please visit our detailed Shipping Guide for additional information regarding order processing, order handling, shipping times, and commercial couriers used by SML DIGITAL.

Accurate shipping address and phone number are required. We are not responsible for late shipments/missing shipments if you enter incorrect shipping address information. If you discover that you have made a mistake with your order after it has been submitted or wish to cancel your order after you placed it and before it has been shipped, please contact Online Support, support@coreelab.com,  immediately. You must contact us as soon as possible in order to attempt to modify or cancel your pending order. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.

11. DELIVERY CONFIRMATION

Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the cardholder, even without a signature.

12. MONEY BACK GUARANTEE

12.1. SML DIGITAL offers a Money-Back Guarantee on certain purchases within ninety (90) days for one-time purchases from the date that you placed your order for a full refund according to the terms found in our Refunds and Return Policy. The Money-Back guarantee is only valid on products purchased directly from https://coreelab.com. Purchases that do not qualify for SML DIGITAL’s Money-Back Guarantee are subject to our Returns and Refund Policy. Please contact Online Support, support@coreelab.com,  to request a refund under our Money-Back Guarantee.


12.2. SML DIGITAL will refund the entire purchase price for all approved refunds. Refunds will be issued to the same credit card or method of payment that was used to order the product.

12.3. The membership plan payments are non-refundable.

12.4. CoreeLab ESPF Massager payments are eligible for a 90-Day money back guarantee.

In the event that you do not experience results from your monthly membership plan, and can demonstrated that you attempted to follow your personalized plan, you are eligible for a refund. Please refer to our detailed Returns and Refund policy for more information.

 

13. STANDARD RETURN AND REFUND POLICY

SML DIGITAL wants you to be beyond satisfied with your experience with us so we have made returning or exchanging products easy. If you are dissatisfied with our product, or if it arrives damaged, please refer to our detailed Returns and Refund policy.

After the shipping department receives your return, it generally takes 7-10 business days to process your refund. Once a return is processed, it may take up to 30 days for the return to be posted to your account, depending on your financial institution. 

If you have purchased a Lifetime Warranty, please refer to our detailed Lifetime Warranty Policy for more information.

14. SOCIAL MEDIA

This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of social media presence viewable on Facebook, Instagram, YouTube, Pinterest, Twitter, Google+, LinkedIn, or any of the many other available external third-party social media platforms we may use (“Social Media Presence”).

The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of SML DIGITAL, and we have no obligation to monitor or remove user comments. If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose.

15. DISCLAIMER OF WARRANTIES

EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS PROVIDED ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE MAKE NO, AND EXPRESSLY DISCLAIM ANY AND ALL, REPRESENTATIONS AND WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY AND/OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE. WE DO NOT REPRESENT OR WARRANT, AND EXPRESSLY DISCLAIM THAT: (A) OUR PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR (B) THE WEBSITE OR THE SERVER(S) THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

16. DISCLAIMER OF LIABILITIES

EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL SML DIGITAL OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, AND/OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES, FEES, COSTS OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS, OR YOUR OR A THIRD-PARTY’S USE OR ATTEMPTED USE OF THE WEBSITE OR ANY PRODUCT, REGARDLESS OF WHETHER SML DIGITAL HAS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES, FEES, COSTS, OR CLAIMS. THIS INCLUDES, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR PRODUCTS, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR OTHER DAMAGES. THIS APPLIES REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE ALLEGEDLY CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, OR OTHERWISE. IF, NOTWITHSTANDING THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, SML DIGITAL IS FOUND LIABLE UNDER ANY THEORY, SML DIGITAL’S LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD $500.00. THIS LIMITATION OF LIABILITY SHALL APPLY FOR ALL CLAIMS, REGARDLESS OF WHETHER SML DIGITAL WAS AWARE OF OR ADVISED IN ADVANCE OF THE POSSIBILITY OF DAMAGES OR SUCH CLAIMS. SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.

17. DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS PROVISION CAREFULLY; IT REQUIRES YOU TO ARBITRATE ANY DISPUTE OR CLAIM BETWEEN YOU AND SML DIGITAL ON AN INDIVIDUAL BASIS.

YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THIS ARBITRATION PROVISION, SML DIGITAL’S PRIVACY POLICY OR TERMS OF SALE, SML DIGITAL’S ADVERTISING OR MARKETING PRACTICES, OR SML DIGITAL’S PRODUCTS OR SERVICES SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) UNDER ITS CONSUMER ARBITRATION RULES. THIS ARBITRATION PROVISION SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”), 9 U.S.C. §§ 1-16, AND THE ARBITRATOR SHALL BE BOUND BY THE TERMS OF THIS ARBITRATION PROVISION. THE ARBITRATOR SHALL HAVE THE EXCLUSIVE AND SOLE AUTHORITY FOR DETERMINING WHETHER A DISPUTE OR CLAIM IS ARBITRABLE. THE ARBITRATOR SHALL FOLLOW APPLICABLE SUBSTANTIVE LAW OF THE STATE OF DELAWARE TO THE EXTENT CONSISTENT WITH THE FAA, AND SHALL BE AUTHORIZED TO AWARD ALL REMEDIES AVAILABLE IN AN INDIVIDUAL LAWSUIT UNDER SUBSTANTIVE LAW, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, STATUTORY AND PUNITIVE DAMAGES, DECLARATIVE, INJUNCTIVE AND OTHER EQUITABLE RELIEF, INCLUDING PUBLIC INJUNCTIVE RELIEF, AND ATTORNEYS’ FEES AND COSTS WHERE AVAILABLE UNDER APPLICABLE SUBSTANTIVE LAW. THE ARBITRATOR MAY ONLY RESOLVE DISPUTES OR CLAIMS BETWEEN YOU AND SML DIGITAL AND MAY NOT CONSOLIDATE CLAIMS OR PROCEEDINGS WITHOUT SML DIGITAL’S CONSENT. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS OR REQUESTS FOR RELIEF ON BEHALF OF OTHER INDIVIDUALS. IF A COURT OR ARBITRATOR DECIDES THAT ANY PART OF THIS AGREEMENT TO ARBITRATE CANNOT BE ENFORCED AS TO A PARTICULAR CLAIM FOR RELIEF OR REMEDY, THEN THAT CLAIM OR REMEDY (AND ONLY THAT CLAIM OR REMEDY) MUST BE BROUGHT IN COURT AND ANY OTHER CLAIMS MUST BE ARBITRATED.

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU AGREE THAT SML DIGITAL HAS THE RIGHT TO BRING A CLAIM AGAINST YOU IN THE STATE OR FEDERAL COURTS OF DELAWARE FOR INJUNCTIVE RELIEF, EQUITABLE RELIEF, OR OTHERWISE ARISING FROM ANY POTENTIAL OR ACTUAL MISAPPROPRIATION OR INFRINGEMENT OF SML DIGITAL’S INTELLECTUAL PROPERTY RIGHTS AND YOU AGREE THAT VENUE IS PROPER AND THAT YOU ARE SUBJECT TO PERSONAL JURISDICTION IN SUCH FORUM.

UNLESS YOU TIMELY OPT-OUT, YOU WILL NOT HAVE THE RIGHT TO: (A) HAVE A COURT OR JURY DECIDE YOUR DISPUTE OR CLAIM; (B) OBTAIN INFORMATION PRIOR TO THE HEARING TO THE SAME EXTENT THAT YOU WOULD HAVE IN COURT; (C) PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION, EITHER AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR CLASS OPPONENT; (D) ACT AS A PRIVATE ATTORNEY GENERAL IN COURT OR IN ARBITRATION; OR (E) JOIN OR CONSOLIDATE YOUR DISPUTE OR CLAIM WITH THE DISPUTE OR CLAIM OF ANY OTHER PERSON. OTHER RIGHTS THAT YOU WOULD HAVE HAD IF YOU WENT TO COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION.

 18. INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless SML DIGITAL, its parent, subsidiaries, predecessors, successors and affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, actions, losses, liabilities, damages, expenses, demands and costs of any kind, including, but not limited to, reasonable attorneys’ fees, arising out of, resulting from, or in any way connected with or related to (1) your breach of these Terms, the documents they incorporate by reference, or the Agreement; (2) your breach of any representations or warranties in this Agreement; or (3) your violation of any law or the rights of a third-party.

19. THIRD-PARTY WEBSITES AND LINKS

Our Website may include materials from third-parties or links to third-party websites. We are not liable for any third-party materials or websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the applicable third-party.

20.TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS

Anything that you submit or post to the Website and/or provide us, including without limitation, photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, testimonials, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and nonproprietary, and we shall have the right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. You represent and warrant that you are the owner or have sufficient rights to share the Submissions with us.  Submissions represent the unique experience of the submitting customers, and do not necessarily reflect the experience that you may have using our products. As noted in Section 5 above, your results will vary depending upon a variety of factors unique to you, such as your age, health, and genetics.

SML DIGITAL reserves the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to publication or use. SML DIGITAL shall be under no obligation to use any, or any part of, any testimonial or product review submitted.

20. DIGITAL MILLENNIUM COPYRIGHT ACT NOTICE; INTELLECTUAL PROPERTY RIGHTS

   a. DMCA Notice

This Website maintains specific contact information provided below, including an email address, for notifications of claimed infringement regarding materials posted to this Website. All notices should be addressed to the following contact person:

Notification of Claimed Infringement:

SML DIGITAL LLC

Online Support: support@coreelab.com

You may contact our agent for notice of claimed infringement specified above with complaints regarding allegedly infringing posted material and we will investigate those complaints. If the posted material is believed in good faith by us to violate any applicable law, we will remove or disable access to any such material, and we will notify the posting party that the material has been blocked or removed.

In notifying us of alleged copyright infringement, the Digital Millennium Copyright Act requires that you include the following information: (i) description of the copyrighted work that is the subject of claimed infringement; (ii) description of the infringing material and information sufficient to permit us to locate the alleged material; (iii) contact information for you, including your address, telephone number and/or email address; (iv) a statement by you that you have a good faith belief that the material in the manner complained of is not authorized by the copyright owner, or its agent, or by the operation of any law; (v) a statement by you, signed under penalty of perjury, that the information in the notification is accurate and that you have the authority to enforce the copyrights that are claimed to be infringed; and (vi) a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf. Failure to include all of the above-listed information may result in the delay of the processing of your complaint.

   b. Intellectual Property Rights, License

The audio and video materials, images, photographs, articles, opinions, and other text, graphics, illustrations, logos, depictions, layouts, compilations, designs, interfaces, digital downloads, software, data compilations and other content associated with the Website (the “Content”) are owned or licensed by and to SML DIGITAL or other authorized third parties and are protected by intellectual property, copyright, trademark, trade dress and other laws in the U.S. and in other countries. You must comply with all such laws and applicable copyright, trademark or other legal notices or restrictions. You shall not remove or alter any copyright, trademark, or other legal notices marked on the Content. As between you and SML DIGITAL, we will retain all right, title, and interest in and to the Website and the Content. No transfer of ownership to any portion of the Content shall be made as a result of any access you are granted. Except as expressly set forth in these Terms of Sale or expressly granted to you in writing by SML DIGITAL, no rights are granted to you. You agree to abide by any and all additional copyright notices, information or restrictions contained in any part of the Website. The compilation of the Content on the Website is the exclusive property of SML DIGITAL.

You are only permitted to access and view the Content for personal, non-commercial purposes in accordance with these Terms of Sale, and may not build a business or other enterprise utilizing any of the Content, whether for profit or not. Except as provided in these Terms of Sale or otherwise expressly authorized by us in writing, you may not (either directly or through the use of any software, device, internet site, web-based service or other means) download, stream capture, store in a database, archive or otherwise copy any part of the Website or Content; upload, sell, rent, lease, lend, broadcast, transmit or otherwise disseminate, distribute, display or perform any part of the Website or Content; license or sublicense any part of the Website or Content; or in any way exploit any part of the Website or Content. In addition, except as provided in this Terms of Sale or otherwise expressly authorized by us in writing, you are strictly prohibited from modifying Content; creating, distributing or advertising an index of any significant portion of the Content; or otherwise creating derivative works or materials that otherwise are derived from or based in any way on the Content, including mash-ups and similar videos, montages, translations, desktop themes, fonts, icons, wallpaper, greeting cards, and merchandise. This prohibition from creating derivative works is applicable even if you intend to give away the derivative material free of charge.

  c. Copyright

The copyright in all materials provided on the Website is owned by SML DIGITAL or its affiliate(s). Except as stated herein, none of the material contained in the Website may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of SML DIGITAL. Permission is hereby granted to view, copy, print and download the materials on the Website for personal, noncommercial use only, provided such materials are used solely for informational purposes, and all copies, or portions thereof, include this copyright notice. SML DIGITAL may revoke any of the foregoing rights at any time. You may not, without SML DIGITAL’s prior written consent, "mirror" any material contained on the Website on any other server. Upon termination of any rights extended hereunder, you must immediately destroy any downloaded and printed materials obtained from any Website. Any unauthorized use of any material contained on the Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

   d. Trademarks

The trademarks, service marks and logos ("Trademarks") used and displayed on the Website are registered or unregistered Trademarks of SML DIGITAL. Nothing on the Website shall be construed as granting, by implication, estoppel or otherwise any license or right to use any Trademark displayed on the Website without the prior written consent of the Trademark owner. The name of SML DIGITAL or any Trademark may not be used in any way including in any advertising or publicity pertaining to distribution of materials on the Website without the prior written consent of SML DIGITAL. SML DIGITAL prohibits the use of any SML DIGITAL logo and Trademark as a "hot" link to any web site unless establishment of such link is approved in advance by SML DIGITAL in writing.

22. ELECTRONIC COMMUNICATIONS

You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.

23. ASSIGNMENT

You may not assign any of your rights under these Terms, and any such attempt will be null and void. SML DIGITAL and its affiliates may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of SML DIGITAL’s business is transferred to another entity by way of merger, sale of its assets or otherwise.

24. NO WAIVER

No waiver by SML DIGITAL of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by SML DIGITAL to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

25. SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

26. TERMINATION

In the event that we terminate this Agreement, Sections 2-5, 12-28, as well as any representations, warranties, and other obligations made or taken by you, shall survive the termination of this Agreement.

27. SMS PERMISSIONS

By submitting your phone number on this website, you agree to our Messaging Terms and Messaging Privacy Policy

Message frequency varies per user.

Message and data rates may apply.

Text HELP for help. Text STOP to unsubscribe.

Carriers are not liable for delayed or undelivered messages.

28. ENTIRE AGREEMENT

These Terms, the Agreement, and any policies or operating rules posted by us on the Website or in respect to the Website constitute the entire agreement and understanding between you and SML DIGITAL, and supersedes and replaces any prior or contemporaneous agreements. Any ambiguities in the interpretation of these Terms or the Agreement shall not be construed against the drafting party.

29. QUESTIONS OR ADDITIONAL INFORMATION

If you purchased a product or service through the Website, please contact Customer Support by phone or support@coreelab.com.

United States Offices

SML DIGITAL LLC

Online Support: support@coreelab.com

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PRIVACY POLICY

We Respect Your Privacy


Your privacy is very important to us. We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the internet's vast array of information, tools, and opportunities with complete confidence.


Introduction


Our company collects information in different ways from Visitors and Subscribers who access the various parts of our Services and the network of web sites accessible through our Service.


We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how our company collects information from all end users of our Internet Services (the "Services") – those who access some of our Services but do not have accounts ("Visitors") as well as those who may purchase Products and/or pay a monthly service fee to subscribe to the Service ("Subscribers") – what we do with the information we collect, and the choices Visitors and Subscribers have concerning the collection and use of such information. We request that you read this Privacy Policy carefully.


Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.


Registration


Subscribers may be asked to provide certain personal information when they sign up for our Products or Services including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. The personal information collected from Subscribers during the registration process is used to manage each Subscriber's account (such as for billing purposes). This information may be shared with third parties, as stated herein, or in special circumstances.


However, in instances where our company and a partner jointly promote our Services, we may provide the partner certain personal information, such as the name, address, and username of persons who subscribed do the Services as a result of the joint promotion for the purpose of offering you other products and services.


In this instance, personal information may not be used by the partner for any other purpose. We may also generate non-identifying and aggregate profiles from personal information Subscribers provide during registration (such as the total number, but not the names, of Subscribers). As explained in more detail below, we may use this aggregated and non-identifying information to sell advertisements that appear on the Services.


Also, with purchases, we supply our member's contact information, to our business partners, who then may contact the member by telephone after the member purchase. Sales proceeds are collected by the business partner company. We also may supply other companies with contact information, for mail offers we believe would be of interest to our Subscribers, with or without compensation from those companies. At times we may send and advertisement for a third party product, where we collect the sales proceeds, and forward the purchaser's information to that third party.


Our Company Partners and Sponsors


Some products and services may be offered to Visitors and Subscribers in conjunction with an affiliate, independent contractor seller or non-affiliated partner. To provide Visitors and Members some of these products and services, the partner may need to collect and maintain personal information.


Online Shopping


At some web sites, you can purchase products and services or register to receive materials, such as a newsletter, catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information.


If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient's name, address, and phone number. Our company has no control over the third parties' use of any personal information you provide when placing such an order. Please exercise care when doing so.


If you order services or products directly from our company, we use the personal information you provide to process that order. We do share this information with outside parties that we do business with.


Online Advertisements


Our company may display our online advertisements. In those cases we share information about our Visitors and Subscribers collected through the registration process as well as through online surveys and promotions with these advertisers.


Additionally, in some instances, we use this information to deliver tailored advertisements or joint ventures. For instance, an advertiser or joint venture company tells us the audience they want to reach and provides us an advertisement tailored to the audience. Based upon the information we have collected, we may then display or send the advertisement to the intended audience. Our company does share personal information about its Visitors or Subscribers with these advertisers or joint venture companies.


Responses to Email Inquiries


When Visitors or Subscribers send email inquiries to our company, the return email address is used to answer the email inquiry we receive.


Voluntary Customer Surveys


We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them to you.


We may take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic response to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.


Promotions


Our company may offer polls, contests, sweepstakes, drawings, games, content, or other promotions that are sponsored by or co-branded with third parties. You may be entered in a sweepstakes, contest, or other promotion, simply by making a purchase from us or by providing us with personally identifiable information for some other reason or purpose. Due to these third party relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to our company. Our company has no control over third parties' use of this information.


Additionally, personally identifiable information may be collected when you order products, enter contests, vote in polls or otherwise express an opinion, subscribe to one of our Services such as our online newsletters, or participate in one of our online forums or communities. The types of personally identifiable information that may be collected at these pages include but may not be limited to: name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services. Our sponsors or third parties may send you material that relates to our company's services, products or activities.


Special Cases


It is our company's policy to use or share the personal information about Visitors or Subscribers in ways described herein without additional notice or means to opt out or otherwise prohibit such unrelated uses.


Also, we may disclose personal information about Visitors or Subscribers, or information regarding your use of the Services or web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: credit agencies, collection agencies, merchant database agencies, law enforcement, or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Use and Service, or other user policies; to operate the Services properly; or to protect our company and our Subscribers.


Browser Level Information


The web servers may automatically collect information about a site user's IP address, browser type and the URL that you just came from (whether this URL is on the website or not) and which URL you next go to (whether this URL is on the website or not) by reading this information from the user's browser (information provided by every user's browser). This information is collected in a database and used – in an aggregated, anonymous manner – in our internal analysis of traffic patterns within our website. This information is automatically logged by most websites. may also use a third party to collect information, including through the use of web beacons.


Notice of Compliance to California Residents: Your California Privacy Rights Under the California Online Privacy Protection Act and the California Business and Professions Code


This privacy policy identifies the categories of personally identifiable information that our company collects through our web site or online service, about individual consumers who use or visit our company's commercial web site or online service and the categories of third-party persons or entities with whom our company may share that personally identifiable information.


Our company does not maintain a process for an individual consumer who uses or visits our commercial web site or online service to review and request changes to any of his or her personally identifiable information that is collected through our web site or online service.


See the section below entitled "Revisions to this Policy" for a description of the process by which our company notifies consumers who use or visit our commercial web site or online service of material changes to our company's privacy policy for this web site or online service.


The effective date of this privacy policy is listed at the end of this privacy policy under the heading, "Last updated."


For the purposes of this policy and California compliance the following definitions apply:


Depending on the visitor's activity, in our commercial web site or online service, the following "personally identifiable information" may be collected, in addition to information set forth in other sections of this document.


The term "personally identifiable information" means individually identifiable information about an individual consumer collected online by our company from an individual and maintained by our company in an accessible form, and may include any of the following:


A first and last name.

A home or other physical address, including street name and name of a city or town.

An e-mail address.

A telephone number.

A social security number.

Any other identifier that permits the physical or online contacting of a specific individual.

Information concerning a user that the web site or online service collects online, from the user, and maintains in personally identifiable form, in combination with an identifier described within this privacy policy.

Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to support@coreelab.com and please include the phrase "California Privacy Request" in the subject line, the domain name of the web site you are inquiring about, along with your name, address and email address. We will respond to you within thirty days of receiving such a request.


"Cookies" and How Our Company Uses Them


A "cookie" is a small data file that can be placed on your hard drive when you visit certain web sites. Our company may use cookies to collect, store, and sometimes track information for purposes stated herein as well as for statistical purposes to improve the products and services we provide and to manage our telecommunications networks.


Most website browsers automatically accept cookies, but you can usually change your browser settings to display a warning before accepting a cookie, or to refuse all cookies. However, if you choose to disable the receipt of cookies from our website, you may not be able to use certain features of the site. Visit www.aboutcookies.org to learn about how to delete and control cookies using the mail browser types.


Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.


Our company may use Remarketing with Google Analytics, Adroll, and Facebook to advertise online.


Third-party vendors, including Google, may show our ads on sites across the Internet.


We, along with and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.


We may also use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics, to create educational and marketing content geared toward the demographics and interests of our visitors.


You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google's Ads Settings at https://www.google.com/settings/ads. You can also use Google's Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout/


Our Company Commitment to Children's Privacy


Protecting children's privacy is especially important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. Therefore we restrict our web site to persons eighteen years or older.


YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEB SITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEB SITE, NO INFORMATION OBTAINED BY THIS WEB SITE FALLS WITHIN THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT AND IS NOT MONITORED AS DOING SO.


Public Forums


Please remember that any information you may disclose in any Subscriber Directory, or other public areas of our web sites or the internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.


Our Company's Commitment to Data Security


Services and websites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" form illegally obtaining this information.


In the Event of Sale or Bankruptcy


The ownership may change at some point in the future. Should that occur, we want this site to be able to maintain a relationship with you. In the event of a sale, merger, public offering, bankruptcy, or other change in control of the , your information may be shared with the person or business that owns or controls this site. Opting out of receiving information from third parties will not affect our right to transfer your information to a new owner, but your choices will continue to be respected regarding the use of your information.


Where to Direct Questions about Our Privacy Policy


If you have any questions about this Privacy Policy or the practices described herein, you may contact us through the contact information provided on this web site.


Revisions to This Policy


Our company reserves the right to revise, amend, or modify this policy, our Terms of Use and Service, and our other policies and agreements at any time and in any manner, by updating this posting. Your use of this site after such changes are implemented constitutes your acknowledgement and acceptance of there changes. Please consult this privacy statement prior to every use for any changes.


Last updated: December 03, 2024

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REFUND POLICY

Returns and Refund Policy

At CoreeLab™, we are committed to providing you with products that help temporarily relieve your pain and improve your quality of life. We believe in the effectiveness of our products, that’s why we are offering a 90-day, no-questions-asked guarantee.

Returns, refunds and exchanges policies and common questions:

Where can we reach you?

Our CS team is always available and will respond within 24 hours. Reach them at:

  • Contact Online Support: support@coreelab.com

To expedite the process, please make sure to clearly state your order number, your issue/concern, your email (and first and last name) when you made the purchase. We will get back to you within 24 hours.

Please also be aware that some companies pose as CoreeLab™. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be CoreeLab™.

 

Am I eligible to return the products?

Yes, you are eligible to return your products within the 90 days period covered by our money back guarantee. Please note, subscription products are not covered by the 90-day money-back guarantee.

Please follow the instructions below:

  • Contact Online Support: support@coreelab.com
  • Follow the instructions provided by our support specialist
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are non-refundable?

Our 100% 90-day money-back guarantee policy provides you with a risk-free experience using our physical one-time purchase products. If, after using our products, you find them unsatisfactory and ineffective we will promptly refund the full amount you paid.

Please note, subscription products are not covered by the 90-day money-back guarantee.

  • Subscription Renewals: If you cancel after your subscription has renewed, you will retain access to the subscribed product until the end of the current subscription term. 

 

I received a damaged item. What shall I do?

If the purchased product is damaged, you may Submit a Request within 7 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement. To expedite the process, please make sure to include the following information when contacting our Customer Support team:

  • Order No.:
  • Full name:
  • Description and photo or preferably a video of the defective product
  • Contact email address:

 

My product was lost in transit, or was stolen.

If you have purchased a Porch Pirate Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to include the following information when contacting our Customer Support team:

  • Order No.:
  • Full name:
  • Contact email address:

Our CS team will immediately initiate a replacement for you.

 

My order was lost in transit/stolen, and I did not purchase the porch pirate protection:

We advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.

 

My order is to be shipped to an address outside of the US/AU and other country specific stores offered by CoreeLab. Do you ship to countries outside these country specific stores?

You may order from our US/UK and AU stores, however, we cannot guarantee that it will be delivered nor can we guarantee that you won’t pay the customs fee.

 

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request. *Note: Customers are responsible for shipping their returns back, we do not provide return labels. Please also do not return the product without prior consultation with our team.

 

What are my refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to the store credit (if applicable)

 

How soon will I get my refund?

As soon as you returned the product and was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good working condition, and all the manuals and other accessories are included there in.

 

Late or missing refunds

 

If you have not yet received a refund, please follow these steps to resolve the issue:


1. Double-check your bank account to ensure that the refund has not been credited yet.

2. Contact your credit card company as it may take some time for the refund to be officially posted.

3. Reach out to your bank as there is usually a processing period before the refund is posted.


If you have completed these steps and still haven't received your refund, please feel free to contact online support: support@coreelab.com 

We reserve the right to modify this return policy at any time.

Thank you for choosing CoreeLab™. We appreciate your business and look forward to helping you manage your pain and improve your quality of life.

Have questions?

Don’t hesitate to email us at: support@coreelab.com , We are here to help


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